Engagement Summary
Shannex  is a leading provider of seniors’ care, service and accommodation across its 47 long-term care and retirement living communities in Nova Scotia, New Brunswick and Ontario.
People are at the core of Shannex’s mission, vision, and values to lead the way to better living for individuals and the communities the company serves.
Like many health care organizations in Canada, Shannex is experiencing an increased demand for health care workers and needed a solution to improve operational effectiveness to bring more employees on board in a more timely and efficient manner.
The employee onboarding process involves multiple departments and is prone to delays, manual errors, and access management challenges. These gaps did not allow new employees timely access to software tools, equipment, and EHR systems. The offboarding workflow, when an employee left or changed roles, also had similar challenges.
Shannex has partnered with Blanc Labs to develop a workflow that leverages Robotic Process Automation (RPA) to improve coordination of task between departments, track onboarding activities and timelines, and manage employee access to new employees or when their role changes.
By partnering with Blanc Labs to map the enterprise workflow across people, processes and technology systems, Shannex expects to see a significant improvement in efficiency and user experience while maintaining system security, leading to higher staff satisfaction and retention rates.
This innovative partnership is being supported by the Coordinated Accessible National (CAN) Health Network – a federally funded organization working to introduce more Canadian technology companies into Canada’s health care system.
Opportunities for Improvement
Shannex’s onboarding workflows presented an opportunity for improvement from both an employee experience and operational efficiency perspective. Manual processing of tasks and multiple stakeholders involved created a high-volume workflow characterized by delays, errors, and information-security risks.
Solution Approach Summary
Working collaboratively with the team from Shannex, Blanc Labs has designed and implemented a user-friendly and highly configurable solution that:
“We relied on Blanc Labs’ expertise and experience to advise us on the internal resources needed to complete the work and to set a pace that would be manageable. The team is extremely knowledgeable from a programming/technical perspective. The technical documentation was very detailed and will be very useful as we grow our internal RPA programming expertise.”
– Christy Nickerson-Rak, Research Specialist at Shannex Incorporated
Tech Stack
Expected Impact
Blanc Labs’ RPA-based workflows will reduce demands on operational, HR, IT, and business system teams by automating employee management tasks. This will free up time for business users to focus on higher-value work. Improved accuracy will ensure new employees have the necessary system and equipment access and will lead to higher staff satisfaction and better retention rates. Â
Our shared goal is to improve efficiency and user experience relating to employee management tasks.
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