Careers
Work with us

Innovation & Design

We enable our clients to deliver new products, services, and experiences at the pace of change.聽

A customer obsessed approach to product development

Our expertise lies in understanding evolving customer needs, quickly and creatively validating solution approaches, and accelerating the delivery of value through an iterative and incremental approach to product development.

Design Thinking

Product Strategy

Experience Design

Service Design

We meet you at the intersection of strategic thinking and product development.

How We Get Involved

Strategic
Product Strategy and Innovation Consulting
Product Strategy and Innovation Consulting

High-touch, high-value engagements to align stakeholders and define priorities

Technology Strategy and Architecture
Technology Strategy and Architecture

Partner with technology teams to develop a phased implementation approach focused on ROI

Enterprise Agile Delivery
Enterprise Agile Delivery

Leadership, training, and top-shelf to accelerate the product development cycle and build digital capabilities

Product Development Pods
Product Development Pods

Deploy highly specialized teams to execute against the product roadmap

On-demand Resources
On-demand Resources

Augment in-house teams with specialized expertise

Tactical

Why Choose Us

69% of global executives report Design Thinking makes their innovation process more efficient 鹿

Tap into the collective knowledge and experience of a team that have built and scaled businesses all over the world.

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What is Design Thinking?

Design thinking is a mindset and approach to problem-solving and innovation anchored around human-centered design.

The essence of design thinking is human-centric and user-specific. It鈥檚 about the person behind the problem and solution, and requires asking questions such as 鈥淲ho will be using this product?鈥 and 鈥淗ow will this solution impact the user?鈥

Why is Product Strategy important?

Too often, product teams dive into the product development lifecyle without first considering how and if a new product or service fits into the existing ecosystem of a company.聽 There are a number of important considerations to flesh out during the product strategy phase, such as: how will the product or service make money?聽 What is the pricing model?聽 How will the product or service be distributed?聽 Is the product or service complimentary or cannibalistic to our existing products.聽 Often, startups don鈥檛 have to deal with nearly as many of these complex considerations, but in enterprise environments with mature business offerings and operations, things can get complicated in a hurry.

Why does experience design matter?

The experience design you offer your customers in a new product or service is like making a first impression.聽 User Experience Design and User Interface Design are very different skillsets that culminate in the product development lifecycle to deliver products that are usable, beautiful and engaging.聽 Like interpersonal relationships, if a new product is awkward to use, or a customer has to think too hard, or if something you think is supposed to happen, doesn鈥檛, there is a big risk they won鈥檛 be coming back or telling their friends about your service.

It is also important to think about employees or internal users.聽 A poor UX associated with enterprise tools can lead to lost productivity,聽 decreased employee engagement, and higher costs associated with training and turnover.

What is service deisgn?

Service design is about establishing a blueprint or mapping of all of the various activities that are required in order to deliver on the overall customer experience.聽 Product development is an important aspect of service design but customers consume and require services across multiple channels (ie. chat support, fullfillment, billing etc) all which need to be 鈥榗horeographed鈥 to meet the needs of customers and often times requires operational & technical changes associated with new products or service.聽 Service design looks at how best to deliver the experience customers are looking for and considers the practical implications for how a company will deliver on their promise.