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Low-Code Tools and Automation Power Minor Ailments Program for Pharmacists

November 3, 2023

Blanc Labs teamed up with Daylight Automation (acquired by Quadient) to enable the Minor Ailments service at a major Canadian pharmacy.Ā  The team designed and deployed digital forms, automated workflows, and integrated with enterprise systems to power how pharmacists assess and treat 15 minor ailments at pharmacies across the country. This comesĀ  at a critical inflection point for Canadians needing efficient access to healthcare services.

The client knew having pharmacists fill out a paper-form for each patient would not scale across their network and would create massive headaches for data integration, workflow management, payments & billing, and information security.

With Blanc Labs support, the Pharmacy rolled out a digital workflow solution that offers patients and pharmacists a much improved experience that eliminates extra steps, ensuring accurate and timely assessments, and treatment of minor ailments.

After 6-months of Minor Ailments Service in Ontario

244,630

Assessments Completed

250,150

Prescriptions for Minor Ailments

Benefits of our Solution Approach

Integrated Solution
Streamlined Data Collection
Improved Data Quality & Security
Superior Customer and Employee Experience
Real-Time Updates

Impact

How Blanc Labs transformed for Reliq Health Technologies
85%
Of All Community Pharmacies are Prescribing for Minor Ailments
8
Provinces Currently Allow Pharmacists to Prescribe for Minor Ailments
$42M +
Savings to Ontario with Pharmacists Treating for 3 Minor Ailments

A Transformative Approach to Primary Care

Given that pharmacists are the most accessible health care professionals, I think minor ailments prescribing will lead to an improved pharmacist-patient relationship and a more fulfilling professional career. As medication experts, pharmacists are trained and equipped with the knowledge to practice beyond classic dispensing activities.

Providing clinical services, which allow pharmacists to use their entire range of training, is the future of pharmacy.

When it comes to minor ailments prescribing, passionate pharmacists will be invaluable and Iā€™m hopeful that a shift will occur where these types of services become the norm1.

Timothy Brady, Chair of Ontario Pharmacists Association

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