and 
Summary
Equitable Bank (EQB) approached Blanc Labs to envision, build, and implement a highly complex commercial lending credit risk platform. Blanc Labs has been an integral part of EQB’s digital transformation journey. In this case study, we provide a brief overview of EQB’s digital transformation journey, share highlights from its recent work with Blanc Labs on a new commercial lending platform, and identify the key factors that have made the collaboration between Equitable Bank and Blanc Labs so successful.
Challenges
Equitable Bank is Canada’s challenger bank, ranked No 1 for two years running (2021-23) in the Forbes list of the World’s Best Banks. Since 2014, it has strategically focused on being a leader in digital banking, embracing an ambitious digital transformation agenda centered around its lending and deposit businesses. The bank knew that to survive and thrive in an increasingly digital world, it needed to get better control over its data and use innovative technologies more effectively to create value both inside the bank and for its brokers and end customers.
To digitally transform their operations, EQ Bank approached Blanc Labs to create a customized commercial lending credit risk platform for improving its data governance, underwriting and decisioning processes, and its client and employee experience.
Our Approach
Blanc Labs took an Agile approach to developing the bank’s commercial lending platform.
Concept to First Release
EQ Bank was determined to launch its commercial lending platform as quickly as possible. The bank and project team set a target to release Version 1 of the platform within 12 months, with the understanding that additional releases would follow to address gaps, improve functionality, and enhance the user experience.
To meet the tight timelines, the team designed and built the platform in parallel with additional discovery related to the requirements of the bank’s three commercial lending business units. The strategy was to ensure that the business line with highest volume and most standardized deals would be the primary focus on the first release, followed by the business line with small to medium sized deals on the second and finally the business line with deals representing low volume, high dollar value and more complex credit structures to be addressed in the third release. To expedite the entire process and drive more value, the team introduced feedback sessions with senior management to share design work visually and get immediate feedback. This process not only made feedback more efficient, but also helped align all stakeholders on prioritization.
The team completed the design and build work for Release 1 in mid-2019, conducted appropriate testing, and deployed the first release of the platform on schedule.
What we have built with Blanc Labs as our partner, is a data-centric model which is unique in the Canadian marketplace. As we continue to optimize the build, we will realize many benefits over the years.
Building a Release Train
As confidence in the project rose, stakeholders became increasingly more involved and collaborative. At this point, employing a very efficient and disciplined release cycle was paramount. To make the release process more effective and efficient, the project team introduced the concept of a release train. This meant that the timing of each release was predefined, but the scope of each release was flexible and agile. When fully implemented, the release train resulted in high utilization of all team members and a more predictable cycle of activities and releases.
By November 2021, the bank had fully migrated all loans to the new platform and all lines of businesses were using the platform. This was a critical milestone for EQB as it meant the bank was now well positioned to begin reaping the rewards of the new platform with better data governance, enhanced risk management and a better employee and customer experience.
Establishing a foundation for future growth
With the platform now fully in use, new releases are expected to target niche lending scenarios and improvements to the user experience. Future releases will focus on shortening the end to end customer journey. The platform is expected to be fully mature by 2023.
The solution we created with Blanc Labs was an early adopter of our cloud-only, digital platform architecture. The platform approach provided capabilities for the team to incrementally build the solution using agile techniques while also providing consistent security and operational resilience.
Key Results
Blanc Labs was able to work closely with Equitable Bank to build a customized, data centric commercial lending platform that produces a consistent and accurate risk assessment leading to better decision making. Over time, the improved collection and accessibility of data will allow Equitable Bank to refine their risk rating models and further improve their risk management.
Latest Insights
Lenders Transformation Playbook: Bridging Strategy and Execution
AI’s Mid-Market Makeover in Financial Services
Mid-sized financial services institutions (FIs) are facing significant challenges during this period of rapid technological change, particularly with the rise of artificial intelligence (AI). As customer expectations grow, smaller banks and lenders must stay competitive and responsive. Canada’s largest financial institutions are already advancing in AI, while many others remain in ‘observer’ mode, hesitant to invest and experiment. Yet, mid-sized FIs that adopt the right strategy have unique agility, allowing them to adapt swiftly and efficiently to technological disruptions—even more so than their larger counterparts.
Process Improvement and Automation Support the Mission at Trez Capital 🚀
Trez distributes capital based on very specific criteria. But with over 300 investments in their portfolio, they process numerous payment requests and deal with documents in varied data formats. They saw an opportunity to enhance efficiency, improve task management, and better utilize data insights for strategic decision-making.
Align, Assemble, Assure: A Framework for AI Adoption
An in-depth guide for adopting and scaling AI in the enterprise using actionable and measurable steps.
Blanc Labs Welcomes Two New Leaders to Advance AI Innovation and Enhance Tech Advisory Services for Financial Institutions Across North America
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
Blanc Labs Partners with TCG Process to Integrate their Automation and Orchestration Platform and deliver Advanced Intelligent Workflow Automation to Financial Institutions
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
BPI in Banking and Financial Services in the US & Canada
Banking and financial services are changing fast. Moving from old, paper methods to new, digital ones is key to staying in business. It’s important to think about how business process improvement (BPI) can help.
Business Process Improvement vs Business Process Reengineering
Business process improvement vs. reengineering is a tough choice. In this guide, we help you choose between the two based on four factors.
What is the role of a Business Process Improvement Specialist?
A business process improvement specialist identifies bottlenecks and inefficiencies in your workflows, allowing you to focus efforts on automating the right processes.
Open Banking Technology Architecture Whitepaper
We’ve developed this resource to help technical teams adopt an Open Banking approach by explaining a high-level solution architecture that is organization agnostic.
Winning the Open Banking Race: A Challenger’s Path to Entering the Ecosystem Economy
Learn about the steps you can take in forming an open banking strategy and executing on it.
Canadian IT services firms offer a strategic opportunity for US Banks and FIs
Discover the strategic advantage for U.S. banks embracing innovation with cost-effective Canadian nearshore IT support.
These are not your grandmother’s models: the impact of LLM’s on Document Processing
Explore the transformative influence of large language models (LLMs) on document processing in this insightful article. Discover how these cutting-edge models are reshaping traditional approaches, unlocking new possibilities in data analysis, and revolutionizing the way we interact with information.
From Chaos to Clarity: Achieving Operational Excellence through Business Process Improvement
Discover transformative insights and strategies to streamline operations, enhance efficiency, and drive success.
Banking Automation: The Complete Guide
5 Benefits of Open Banking APIs
Blanc Labs and Axway partner up to provide integrated open banking solutions for all
5 Factors to Evaluate Open Banking Readiness in Canada
Lenders Transformation Playbook: Bridging Strategy and Execution
AI’s Mid-Market Makeover in Financial Services
Mid-sized financial services institutions (FIs) are facing significant challenges during this period of rapid technological change, particularly with the rise of artificial intelligence (AI). As customer expectations grow, smaller banks and lenders must stay competitive and responsive. Canada’s largest financial institutions are already advancing in AI, while many others remain in ‘observer’ mode, hesitant to invest and experiment. Yet, mid-sized FIs that adopt the right strategy have unique agility, allowing them to adapt swiftly and efficiently to technological disruptions—even more so than their larger counterparts.
Process Improvement and Automation Support the Mission at Trez Capital 🚀
Trez distributes capital based on very specific criteria. But with over 300 investments in their portfolio, they process numerous payment requests and deal with documents in varied data formats. They saw an opportunity to enhance efficiency, improve task management, and better utilize data insights for strategic decision-making.
Align, Assemble, Assure: A Framework for AI Adoption
An in-depth guide for adopting and scaling AI in the enterprise using actionable and measurable steps.
Blanc Labs Welcomes Two New Leaders to Advance AI Innovation and Enhance Tech Advisory Services for Financial Institutions Across North America
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
Blanc Labs Partners with TCG Process to Integrate their Automation and Orchestration Platform and deliver Advanced Intelligent Workflow Automation to Financial Institutions
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
BPI in Banking and Financial Services in the US & Canada
Banking and financial services are changing fast. Moving from old, paper methods to new, digital ones is key to staying in business. It’s important to think about how business process improvement (BPI) can help.
Business Process Improvement vs Business Process Reengineering
Business process improvement vs. reengineering is a tough choice. In this guide, we help you choose between the two based on four factors.
What is the role of a Business Process Improvement Specialist?
A business process improvement specialist identifies bottlenecks and inefficiencies in your workflows, allowing you to focus efforts on automating the right processes.
Open Banking Technology Architecture Whitepaper
We’ve developed this resource to help technical teams adopt an Open Banking approach by explaining a high-level solution architecture that is organization agnostic.
Winning the Open Banking Race: A Challenger’s Path to Entering the Ecosystem Economy
Learn about the steps you can take in forming an open banking strategy and executing on it.
Canadian IT services firms offer a strategic opportunity for US Banks and FIs
Discover the strategic advantage for U.S. banks embracing innovation with cost-effective Canadian nearshore IT support.
These are not your grandmother’s models: the impact of LLM’s on Document Processing
Explore the transformative influence of large language models (LLMs) on document processing in this insightful article. Discover how these cutting-edge models are reshaping traditional approaches, unlocking new possibilities in data analysis, and revolutionizing the way we interact with information.
From Chaos to Clarity: Achieving Operational Excellence through Business Process Improvement
Discover transformative insights and strategies to streamline operations, enhance efficiency, and drive success.
Banking Automation: The Complete Guide
5 Benefits of Open Banking APIs
Blanc Labs and Axway partner up to provide integrated open banking solutions for all
5 Factors to Evaluate Open Banking Readiness in Canada
Lenders Transformation Playbook: Bridging Strategy and Execution
AI’s Mid-Market Makeover in Financial Services
Mid-sized financial services institutions (FIs) are facing significant challenges during this period of rapid technological change, particularly with the rise of artificial intelligence (AI). As customer expectations grow, smaller banks and lenders must stay competitive and responsive. Canada’s largest financial institutions are already advancing in AI, while many others remain in ‘observer’ mode, hesitant to invest and experiment. Yet, mid-sized FIs that adopt the right strategy have unique agility, allowing them to adapt swiftly and efficiently to technological disruptions—even more so than their larger counterparts.
Process Improvement and Automation Support the Mission at Trez Capital 🚀
Trez distributes capital based on very specific criteria. But with over 300 investments in their portfolio, they process numerous payment requests and deal with documents in varied data formats. They saw an opportunity to enhance efficiency, improve task management, and better utilize data insights for strategic decision-making.
Align, Assemble, Assure: A Framework for AI Adoption
An in-depth guide for adopting and scaling AI in the enterprise using actionable and measurable steps.
Blanc Labs Welcomes Two New Leaders to Advance AI Innovation and Enhance Tech Advisory Services for Financial Institutions Across North America
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
Blanc Labs Partners with TCG Process to Integrate their Automation and Orchestration Platform and deliver Advanced Intelligent Workflow Automation to Financial Institutions
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
BPI in Banking and Financial Services in the US & Canada
Banking and financial services are changing fast. Moving from old, paper methods to new, digital ones is key to staying in business. It’s important to think about how business process improvement (BPI) can help.
Business Process Improvement vs Business Process Reengineering
Business process improvement vs. reengineering is a tough choice. In this guide, we help you choose between the two based on four factors.
What is the role of a Business Process Improvement Specialist?
A business process improvement specialist identifies bottlenecks and inefficiencies in your workflows, allowing you to focus efforts on automating the right processes.
Open Banking Technology Architecture Whitepaper
We’ve developed this resource to help technical teams adopt an Open Banking approach by explaining a high-level solution architecture that is organization agnostic.
Winning the Open Banking Race: A Challenger’s Path to Entering the Ecosystem Economy
Learn about the steps you can take in forming an open banking strategy and executing on it.
Canadian IT services firms offer a strategic opportunity for US Banks and FIs
Discover the strategic advantage for U.S. banks embracing innovation with cost-effective Canadian nearshore IT support.
These are not your grandmother’s models: the impact of LLM’s on Document Processing
Explore the transformative influence of large language models (LLMs) on document processing in this insightful article. Discover how these cutting-edge models are reshaping traditional approaches, unlocking new possibilities in data analysis, and revolutionizing the way we interact with information.
From Chaos to Clarity: Achieving Operational Excellence through Business Process Improvement
Discover transformative insights and strategies to streamline operations, enhance efficiency, and drive success.