Use Case
Recruitment
Business challenge
Contract Administration process was highly complex due to:
- 10 different document types
- Need to navigate through multiple screens, applications, and systems.
- 10% volume rework
- 7 checklists used for checking quality
- 5 workforces and 11 companies with different legal agreements
- The amount of manual processes had the potential to cause delays and/or errors in labor contract generation
Solution
- Configure documents according to information extracted from local ERP system
- Generate other documents with the information allocated in Global ERP
- Access to documents folder and prepare margins, format, fonts, spaces # copies required and print
KPI Achieved
5
FTE´s redeployed
100%
Accuracy
70%
process efficiency
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