Innovation & Design
We enable our clients to deliver new products, services, and experiences at the pace of change.
A customer obsessed approach to product development
Our expertise lies in understanding evolving customer needs, quickly and creatively validating solution approaches, and accelerating the delivery of value through an iterative and incremental approach to product development.
Design Thinking
We are experts at leading teams and organizations through the Design Thinking process in order to understand unmet needs of customers, ideate creative solutions, quickly design and test new concepts with customers. Our clients engage us as facilitators to lead and guide workshops, as well as tapping into our industry knowledge, product development experience, technical capabilities to augment their innovation activities.
Product Strategy
Before starting design or writing a single line of code, we focus on understanding the vision and business goals. We’ll provide a POV on distribution channels, pricing and help hone competitive differentiators. Frequently our clients engage us to assist with developing a business case and aligning on success criteria.
Experience Design
Our talented team of experience designers add fuel to the innovation fire by bringing concepts to life. They are talented in user research, rapid prototyping, UX/UI design, and product design systems.
Service Design
Enabling new services and experiences for customers goes far beyond product development. We help teams build an execute on a service delivery blueprint that connects the dots between product, business strategy and operational functions required to enable a cohesive CX.
We meet you at the intersection of strategic thinking and product development.
How We Get Involved
High-touch, high-value engagements to align stakeholders and define priorities
Partner with technology teams to develop a phased implementation approach focused on ROI
Leadership, training, and top-shelf to accelerate the product development cycle and build digital capabilities
Deploy highly specialized teams to execute against the product roadmap
Augment in-house teams with specialized expertise
Related Insights
Lenders Transformation Playbook: Bridging Strategy and Execution
AI’s Mid-Market Makeover in Financial Services
Mid-sized financial services institutions (FIs) are facing significant challenges during this period of rapid technological change, particularly with the rise of artificial intelligence (AI). As customer expectations grow, smaller banks and lenders must stay competitive and responsive. Canada’s largest financial institutions are already advancing in AI, while many others remain in ‘observer’ mode, hesitant to invest and experiment. Yet, mid-sized FIs that adopt the right strategy have unique agility, allowing them to adapt swiftly and efficiently to technological disruptions—even more so than their larger counterparts.
Process Improvement and Automation Support the Mission at Trez Capital 🚀
Trez distributes capital based on very specific criteria. But with over 300 investments in their portfolio, they process numerous payment requests and deal with documents in varied data formats. They saw an opportunity to enhance efficiency, improve task management, and better utilize data insights for strategic decision-making.
Align, Assemble, Assure: A Framework for AI Adoption
An in-depth guide for adopting and scaling AI in the enterprise using actionable and measurable steps.
Blanc Labs Welcomes Two New Leaders to Advance AI Innovation and Enhance Tech Advisory Services for Financial Institutions Across North America
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
Blanc Labs Partners with TCG Process to Integrate their Automation and Orchestration Platform and deliver Advanced Intelligent Workflow Automation to Financial Institutions
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
BPI in Banking and Financial Services in the US & Canada
Banking and financial services are changing fast. Moving from old, paper methods to new, digital ones is key to staying in business. It’s important to think about how business process improvement (BPI) can help.
Business Process Improvement vs Business Process Reengineering
Business process improvement vs. reengineering is a tough choice. In this guide, we help you choose between the two based on four factors.
What is the role of a Business Process Improvement Specialist?
A business process improvement specialist identifies bottlenecks and inefficiencies in your workflows, allowing you to focus efforts on automating the right processes.
Open Banking Technology Architecture Whitepaper
We’ve developed this resource to help technical teams adopt an Open Banking approach by explaining a high-level solution architecture that is organization agnostic.
Winning the Open Banking Race: A Challenger’s Path to Entering the Ecosystem Economy
Learn about the steps you can take in forming an open banking strategy and executing on it.
Canadian IT services firms offer a strategic opportunity for US Banks and FIs
Discover the strategic advantage for U.S. banks embracing innovation with cost-effective Canadian nearshore IT support.
These are not your grandmother’s models: the impact of LLM’s on Document Processing
Explore the transformative influence of large language models (LLMs) on document processing in this insightful article. Discover how these cutting-edge models are reshaping traditional approaches, unlocking new possibilities in data analysis, and revolutionizing the way we interact with information.
From Chaos to Clarity: Achieving Operational Excellence through Business Process Improvement
Discover transformative insights and strategies to streamline operations, enhance efficiency, and drive success.
10 Tips to Successfully Implement RPA in Finance
5 Benefits of Open Banking APIs
5 Factors to Evaluate Open Banking Readiness in Canada
4 Ways APIs Can Improve Your Bank
4 Ways to Avoid A Failed Automation Journey
Lenders Transformation Playbook: Bridging Strategy and Execution
AI’s Mid-Market Makeover in Financial Services
Mid-sized financial services institutions (FIs) are facing significant challenges during this period of rapid technological change, particularly with the rise of artificial intelligence (AI). As customer expectations grow, smaller banks and lenders must stay competitive and responsive. Canada’s largest financial institutions are already advancing in AI, while many others remain in ‘observer’ mode, hesitant to invest and experiment. Yet, mid-sized FIs that adopt the right strategy have unique agility, allowing them to adapt swiftly and efficiently to technological disruptions—even more so than their larger counterparts.
Process Improvement and Automation Support the Mission at Trez Capital 🚀
Trez distributes capital based on very specific criteria. But with over 300 investments in their portfolio, they process numerous payment requests and deal with documents in varied data formats. They saw an opportunity to enhance efficiency, improve task management, and better utilize data insights for strategic decision-making.
Align, Assemble, Assure: A Framework for AI Adoption
An in-depth guide for adopting and scaling AI in the enterprise using actionable and measurable steps.
Blanc Labs Welcomes Two New Leaders to Advance AI Innovation and Enhance Tech Advisory Services for Financial Institutions Across North America
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
Blanc Labs Partners with TCG Process to Integrate their Automation and Orchestration Platform and deliver Advanced Intelligent Workflow Automation to Financial Institutions
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
BPI in Banking and Financial Services in the US & Canada
Banking and financial services are changing fast. Moving from old, paper methods to new, digital ones is key to staying in business. It’s important to think about how business process improvement (BPI) can help.
Business Process Improvement vs Business Process Reengineering
Business process improvement vs. reengineering is a tough choice. In this guide, we help you choose between the two based on four factors.
What is the role of a Business Process Improvement Specialist?
A business process improvement specialist identifies bottlenecks and inefficiencies in your workflows, allowing you to focus efforts on automating the right processes.
Open Banking Technology Architecture Whitepaper
We’ve developed this resource to help technical teams adopt an Open Banking approach by explaining a high-level solution architecture that is organization agnostic.
Winning the Open Banking Race: A Challenger’s Path to Entering the Ecosystem Economy
Learn about the steps you can take in forming an open banking strategy and executing on it.
Canadian IT services firms offer a strategic opportunity for US Banks and FIs
Discover the strategic advantage for U.S. banks embracing innovation with cost-effective Canadian nearshore IT support.
These are not your grandmother’s models: the impact of LLM’s on Document Processing
Explore the transformative influence of large language models (LLMs) on document processing in this insightful article. Discover how these cutting-edge models are reshaping traditional approaches, unlocking new possibilities in data analysis, and revolutionizing the way we interact with information.
From Chaos to Clarity: Achieving Operational Excellence through Business Process Improvement
Discover transformative insights and strategies to streamline operations, enhance efficiency, and drive success.
10 Tips to Successfully Implement RPA in Finance
5 Benefits of Open Banking APIs
5 Factors to Evaluate Open Banking Readiness in Canada
4 Ways APIs Can Improve Your Bank
4 Ways to Avoid A Failed Automation Journey
Lenders Transformation Playbook: Bridging Strategy and Execution
AI’s Mid-Market Makeover in Financial Services
Mid-sized financial services institutions (FIs) are facing significant challenges during this period of rapid technological change, particularly with the rise of artificial intelligence (AI). As customer expectations grow, smaller banks and lenders must stay competitive and responsive. Canada’s largest financial institutions are already advancing in AI, while many others remain in ‘observer’ mode, hesitant to invest and experiment. Yet, mid-sized FIs that adopt the right strategy have unique agility, allowing them to adapt swiftly and efficiently to technological disruptions—even more so than their larger counterparts.
Process Improvement and Automation Support the Mission at Trez Capital 🚀
Trez distributes capital based on very specific criteria. But with over 300 investments in their portfolio, they process numerous payment requests and deal with documents in varied data formats. They saw an opportunity to enhance efficiency, improve task management, and better utilize data insights for strategic decision-making.
Align, Assemble, Assure: A Framework for AI Adoption
An in-depth guide for adopting and scaling AI in the enterprise using actionable and measurable steps.
Blanc Labs Welcomes Two New Leaders to Advance AI Innovation and Enhance Tech Advisory Services for Financial Institutions Across North America
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
Blanc Labs Partners with TCG Process to Integrate their Automation and Orchestration Platform and deliver Advanced Intelligent Workflow Automation to Financial Institutions
Blanc Labs and TCG Process have partnered to transform lending operations with innovative automation solutions, using the DocProStar platform to enhance efficiency, compliance, and customer satisfaction in the Canadian lending market.
BPI in Banking and Financial Services in the US & Canada
Banking and financial services are changing fast. Moving from old, paper methods to new, digital ones is key to staying in business. It’s important to think about how business process improvement (BPI) can help.
Business Process Improvement vs Business Process Reengineering
Business process improvement vs. reengineering is a tough choice. In this guide, we help you choose between the two based on four factors.
What is the role of a Business Process Improvement Specialist?
A business process improvement specialist identifies bottlenecks and inefficiencies in your workflows, allowing you to focus efforts on automating the right processes.
Open Banking Technology Architecture Whitepaper
We’ve developed this resource to help technical teams adopt an Open Banking approach by explaining a high-level solution architecture that is organization agnostic.
Winning the Open Banking Race: A Challenger’s Path to Entering the Ecosystem Economy
Learn about the steps you can take in forming an open banking strategy and executing on it.
Canadian IT services firms offer a strategic opportunity for US Banks and FIs
Discover the strategic advantage for U.S. banks embracing innovation with cost-effective Canadian nearshore IT support.
These are not your grandmother’s models: the impact of LLM’s on Document Processing
Explore the transformative influence of large language models (LLMs) on document processing in this insightful article. Discover how these cutting-edge models are reshaping traditional approaches, unlocking new possibilities in data analysis, and revolutionizing the way we interact with information.
From Chaos to Clarity: Achieving Operational Excellence through Business Process Improvement
Discover transformative insights and strategies to streamline operations, enhance efficiency, and drive success.
10 Tips to Successfully Implement RPA in Finance
5 Benefits of Open Banking APIs
5 Factors to Evaluate Open Banking Readiness in Canada
4 Ways APIs Can Improve Your Bank
4 Ways to Avoid A Failed Automation Journey
What is Design Thinking?
Design thinking is a mindset and approach to problem-solving and innovation anchored around human-centered design.
The essence of design thinking is human-centric and user-specific. It’s about the person behind the problem and solution, and requires asking questions such as “Who will be using this product?” and “How will this solution impact the user?”
Why is Product Strategy important?
Too often, product teams dive into the product development lifecyle without first considering how and if a new product or service fits into the existing ecosystem of a company. There are a number of important considerations to flesh out during the product strategy phase, such as: how will the product or service make money? What is the pricing model? How will the product or service be distributed? Is the product or service complimentary or cannibalistic to our existing products. Often, startups don’t have to deal with nearly as many of these complex considerations, but in enterprise environments with mature business offerings and operations, things can get complicated in a hurry.
Why does experience design matter?
The experience design you offer your customers in a new product or service is like making a first impression. User Experience Design and User Interface Design are very different skillsets that culminate in the product development lifecycle to deliver products that are usable, beautiful and engaging. Like interpersonal relationships, if a new product is awkward to use, or a customer has to think too hard, or if something you think is supposed to happen, doesn’t, there is a big risk they won’t be coming back or telling their friends about your service.
It is also important to think about employees or internal users. A poor UX associated with enterprise tools can lead to lost productivity, decreased employee engagement, and higher costs associated with training and turnover.
What is service design?
Service design is about establishing a blueprint or mapping of all of the various activities that are required in order to deliver on the overall customer experience. Product development is an important aspect of service design but customers consume and require services across multiple channels (ie. chat support, fullfillment, billing etc) all which need to be ‘choreographed’ to meet the needs of customers and often times requires operational & technical changes associated with new products or service. Service design looks at how best to deliver the experience customers are looking for and considers the practical implications for how a company will deliver on their promise.