Lending products such as Mortgages and HELOCs are among retail banks’ and credit unions’ most in-demand products, but these institutions have often been challenged to focus at the necessary pace to stay competitive. Scarce technical resources and competing priorities have left these financial institutions struggling to keep pace with the required technology and innovation to offer the best customer experience. Manual processes and outdated technology have resulted in friction in the customer journey including inconvenient access channels, frustrating application processes and lengthy lead time to approval. Ignoring these pain points is no longer an option. Financial institutions need to invest in an enhanced digital experience or risk eroding business to digital-first FinTech players. Blanc Labs helps clients stay at the forefront of innovation through a core focus on emerging technologies, workflow re-engineering and technical integration within complex environments.
Acquisition and on-boarding speed is an essential part of your customer’s experience. Capture new business quickly with personalized digital capabilities that streamline the paper-less application process. Key technology-enabled capabilities include mobile image capture and direct data aggregation.
Self-service lending through digital channels puts the customer at the center of your lending process. Intuitive web portals and mobile apps with built-in servicing capabilities make it convenient to interact with customers across devices.
Centralize manual and time-consuming tasks into a single streamlined digital solution. Enable workflow-based automated decision-making, and credit scoring powered with insightful analytics. New workflows are highly adaptive, allowing quick responses to new regulations.
We unlock legacy capabilities and assets and make them available through modern APIs. Use this data for value-added services: better connect with your customers, organize and learn from your data and better present it internally and to your customers.
Blanc Labs strategized & developed banking-grade web applications to create a new digital journey for Equitable Bank customers. The solution empowers bank employees with an efficient customer-focused back-office digital workflow.
Our full-stack technology team has the experience and expertise to help financial institutions streamline the loan process. We work with clients to create the exceptional digital experience that today’s consumers expect and demand.
We collaborate with your business and technology stakeholders to identify their challenges and co-create a digital solution to meet your organization’s unique needs.
Launch faster thanks to our agile and collaborative methodologies. As a fast company, we rapidly innovate while adapting to changing client needs.
Our full-stack technology team has expertise in building and implementing custom lending software that is configurable and flexible for your IT needs.
We deploy our user experience design team to maximise the impact on workflow and productivity through richer user experiences.