We’ve all been in this situation: an unrecognizable credit card transaction, no additional information about the merchant in the Online Banking page, resulting in a call to the Customer Contact Centre.
ClearCharge gives customers rich, valuable merchant information right away. Translate ambiguous merchant descriptions into clear segmented merchant names with categorized, detailed information.
ClearCharge integrates with your online banking platform to provide customers with real-time access to clear merchant names. Customers “self-serve” online, reducing the need to visit a Branch or call the Contact Centre to resolve.
The ClearCharge data engine provides your team with a tool to quickly and accurately address calls regarding ambiguous transactions and dispute resolutions.
We apply multiple transformations on vague and incomplete transaction descriptions in order to generate several search candidates to be used in the search process.
The ClearCharge Search Engine aggregates up-to-date merchant information from many sources including merchant directories, proprietary inference models, as well as online and social media data.
Once search candidates are fed to the ClearCharge platform, a set of results are returned that are ranked by our proprietary Confidence Score.
Feedback provided by users over time impacts the Confidence Score through a collaborative feedback algorithm which also allows identifying potentially fraudulent merchants.