We’ve all been in this situation: an unrecognizable credit card transaction, no additional information about the merchant in the Online Banking page, resulting in a call to the Customer Contact Centre.
ClearCharge gives customers rich, valuable merchant information right away. Translate ambiguous merchant descriptions into clear segmented merchant names with categorized, detailed information.
ClearCharge integrates with your online banking platform to provide customers with real-time access to clear merchant names. Customers “self-serve” online, reducing the need to visit a Branch or call the Contact Centre to resolve.
The ClearCharge data engine provides your team with a tool to quickly and accurately address calls regarding ambiguous transactions and dispute resolutions.